Why is my reward pending? How offer rewards are tracked and paid

A pending reward is one the advertiser has not confirmed yet, or one that is confirmed and sitting in a 24-hour hold. Surveys usually confirm within minutes. App and game offers confirm within a day. Financial sign-ups, like opening a bank account, can take up to 72 hours because the advertiser runs its own checks first.

Once the hold ends, the reward moves to your available balance and you can cash it out.

What happens after you finish an offer

When you complete an offer, several companies are involved before the money reaches your balance:

1. You finish the task in the advertiser's survey, game or app.
2. The advertiser records it. Its own tracking notes that a new user reached the level, finished the survey or opened an account.
3. The partner network confirms it. The network that runs the offer checks the advertiser's record and sends us a confirmation with the amount.
4. We credit your balance. The reward appears as pending, then becomes available after the hold.

Most of the waiting happens at steps 2 and 3, which are outside our control. That is why the same offer can confirm in two minutes for one person and twenty hours for another.

Typical waiting times

• Surveys: usually within minutes.
• App installs and game milestones: within a day.
• Financial sign-ups: up to 72 hours.
• After confirmation: a 24-hour hold, then the money is available.

Every offer on TresorCash shows when it credits before you start, so check that line if timing matters to you. Want money fast? Surveys are the quickest.

Why there is a hold at all

Advertisers can cancel a reward after confirming it, for example if they find the sign-up was fake or the account was closed straight away. The 24-hour hold lets those cancellations land before the money can leave. Without it, we would have to make up the difference somewhere else, and the first place would be lower rewards for everyone.

Why a reward can be reversed

A reversal is an advertiser cancelling a reward it already confirmed. Common reasons:

• The same person or device completed the offer more than once.
• The app was already installed, or was installed outside the offer link.
• A VPN, emulator or automated tool was used.
• A trial or order was cancelled straight away, or a requirement like a minimum deposit was not met.

Reversals appear in your history as "Reversed by partner", so you can always see what happened.

What to do if an offer never credits

Sometimes tracking simply fails. If an offer has not credited after the time it showed:

• Write to support within 30 days of finishing it.
• Include a screenshot showing the completed task, such as the level reached or the confirmation email.
• We chase the partner network for you and credit the offer manually if their records back you up.

To avoid tracking problems in the first place, start each offer from the TresorCash wall, use the same device the whole way through, and do not block tracking or clear the app's data until the reward has credited.

From pending to your account

Once your available balance reaches $5, you can withdraw it to PayPal or a gift card with no fee. Your first cash-out is checked for fraud and sent within 72 hours, and later ones usually go out the same day.

Want to know what is realistic to earn while you wait? Read how much you can earn with reward apps.